{"xsrfToken":"20775886a9d6aaa2cb9a15ee5ee0786e1d875c29_lout","branding":{"id":"3","key":"lss","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#235e19","headerLinkHoverBGColor":"#235e19","headerBadgeColor":"#235e19"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/777f3d89-b454-4dcc-9803-9239ab9f6c3b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NjA2ZmMwNC01ZGEyLTQwMzItYWUwNS05ODE4ZDA0NjUzOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3N2YzZDg5LWI0NTQtNGRjYy05ODAzLTkyMzlhYjlmNmMzYiI6WyJyZWFkIl19LCJleHAiOjE3MzQwMTM1NTgsIm5iZiI6MTczNDAxMjk1OH0.sMQn4TpqeJ-ZvsJY7SJYQAvQOYV28WiAkFrivg12aQk&client=5606fc04-5da2-4032-ae05-9818d046538c&mode=fit","logoId":"777f3d89-b454-4dcc-9803-9239ab9f6c3b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"FAQ - Frequently Asked Questions","userInitialAnnouncementMessageWiki":"<p>--> <a href=\"https://lmsrecruitment.atlassian.net/servicedesk/customer/kb/view/866124203?applicationId=b43eed18-3820-3ba7-997a-e07a84ec5e06&spaceKey=LUS&src=-1240037028&title=%40%40%40hl%40%40%40FAQ%40%40%40endhl%40%40%40+-+Frequently+Asked+Questions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for Frequently Asked Questions! </a></p>\n<p>Alternatively, use the search bar above (Find help and services)</p>\n<p><b><a href=\"https://lmsrecruitment.atlassian.net/wiki/spaces/LUS/pages/2228233/HELP+-+I+can+t+login+to+LMS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HELP! - I can't log into LMS </a></b></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the LMS Support Portal","sharedPortalName":"LMS Support Portal","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#35b336","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4d3e4c7e-e039-4586-97a1-6c75e15df0c9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NjA2ZmMwNC01ZGEyLTQwMzItYWUwNS05ODE4ZDA0NjUzOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkM2U0YzdlLWUwMzktNDU4Ni05N2ExLTZjNzVlMTVkZjBjOSI6WyJyZWFkIl19LCJleHAiOjE3MzQwMTM1NTgsIm5iZiI6MTczNDAxMjk1OH0.MDpKJ0yge7bIroVbk7PxhoMxw1isFxhtrfBFBa-UdLM&client=5606fc04-5da2-4032-ae05-9818d046538c&height=300&mode=fit","bannerMediaApiFileId":"4d3e4c7e-e039-4586-97a1-6c75e15df0c9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"lss","projectId":10003,"serviceDeskId":3,"name":"Technical Support","description":"<p>Please raise tickets with the support team related to help using LMS, access problems or general system issues.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"70","name":"Agency - New Starter Request","descriptionHtml":"","callToAction":"Agency - New Starter Request","introHtml":"<p>This form is for new starters at your agency.</p>","icon":10499,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[23],"key":""},{"id":"71","name":"Agency - Revoke Access Request","descriptionHtml":"","callToAction":"Agency - Revoke Access Request","introHtml":"<p>For a member of staff leaving your agency, please complete a request</p>","icon":10499,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[23],"key":""},{"id":"83","name":"Document OR Email (Template) - Change Request","descriptionHtml":"","callToAction":"Document OR Email (Template) - Change Request","introHtml":"<p>Want the attachments on an email, or a document to be changed? Use this dynamic form that shows more options overtime to tell us the change!</p>","icon":10492,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[30],"key":""},{"id":"80","name":"Information Security Report!","descriptionHtml":"","callToAction":"Information Security Report!","introHtml":"","icon":10537,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[27],"key":""},{"id":"82","name":"Staff - GDPR Erasure Request","descriptionHtml":"","callToAction":"Staff - GDPR Erasure Request","introHtml":"<p>For a member of staff requesting a GDPR erasure</p>","icon":10544,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[29],"key":""},{"id":"84","name":"Staff - New Starter Request Form","descriptionHtml":"","callToAction":"Staff - New Starter Request Form","introHtml":"<p>This form is for Staff Users to request a new starter</p>","icon":10499,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[31],"key":""},{"id":"85","name":"Staff - Revoke Access Staff Leaver","descriptionHtml":"","callToAction":"Staff - Revoke Access Staff Leaver","introHtml":"<p>This form is to revoke access for staff leavers</p>","icon":10499,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[31],"key":""},{"id":"86","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Choose this if you need help using LMS i.e uploading a timesheet, booking a job or anything other functionality</p>","icon":10566,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[11],"key":""},{"id":"33","name":"Technical support","descriptionHtml":"<p>Please supply a detailed description of the support query you have in the fields below</p>","callToAction":"Technical support","introHtml":"<p>Choose this if you need help using LMS i.e uploading a timesheet, booking a job or anything other functionality</p>","icon":10472,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"73","name":"Trust/Hospital - Leaving User Request","descriptionHtml":"","callToAction":"Trust/Hospital - Leaving User Request","introHtml":"<p>For a member of staff leaving the Trust/Hospital, please complete a request</p>","icon":10499,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[28],"key":""},{"id":"72","name":"Trust/Hospital - New Starter Request","descriptionHtml":"","callToAction":"Trust/Hospital - New Starter Request","introHtml":"<p>For a new starter to your Trust/Hospital, please complete a request</p>","icon":10499,"iconUrl":"https://lmsrecruitment.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[28],"key":""}],"reqGroups":[{"id":11,"name":"General"},{"id":23,"name":"Agency User Requests"},{"id":28,"name":"Client User Requests"},{"id":31,"name":"Staff User Requests"},{"id":29,"name":"GDPR Erasure Request"},{"id":27,"name":"Information Security Report!"},{"id":30,"name":"Template Change Request"}],"orderMapping":{"30":[83],"27":[80],"29":[82],"31":[85,84],"11":[86,33],"24":[73,72],"28":[72,73],"23":[71,70]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b43eed18-3820-3ba7-997a-e07a84ec5e06","appLinkName":"System Confluence","appLinkUrl":"https://lmsrecruitment.atlassian.net/wiki","spaceKey":"LUS","spaceName":"LMS User Support","spaceUrl":"https://lmsrecruitment.atlassian.net/wiki/spaces/LUS","isServer":false},"labels":[],"projectKey":"LSS","serviceDeskId":3,"kbLinkDomainURLs":["https://lmsrecruitment.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSS","userLanguageHeader":"LMS App for the mobile","userLanguageMessageWiki":"<p>Have you got the LMS Doctors mobile application for Android and Apple?</p>\n<p>See the <a href=\"https://lmsrecruitment.atlassian.net/wiki/spaces/LUS/pages/933003265/How+do+I+use+the+NEW+LMS+app\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I use the <b>NEW</b> LMS app? </a> page for instructions!</p>","defaultLanguageHeader":"LMS App for the mobile","defaultLanguageMessage":"Have you got the LMS Doctors mobile application for Android and Apple?\n\nSee the [How do I use the *NEW* LMS app? | https://lmsrecruitment.atlassian.net/wiki/spaces/LUS/pages/933003265/How+do+I+use+the+NEW+LMS+app] page for instructions!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NjA2ZmMwNC01ZGEyLTQwMzItYWUwNS05ODE4ZDA0NjUzOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQwMTQxNTgsIm5iZiI6MTczNDAxMjk1OH0.cNEcHO9HWVnvgLU2up1aWW56uqXfhyziY2t06brbWZo","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"5606fc04-5da2-4032-ae05-9818d046538c","tokenDurationInMins":20}},"kbPage":{"id":2228233,"title":"HELP! - I can't login to LMS","url":"https://lmsrecruitment.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2228233","space":{"key":"LUS","name":"LMS Support Knowledge","id":2097156},"serviceDeskIds":[3],"appLinkId":"b43eed18-3820-3ba7-997a-e07a84ec5e06","idInString":"2228233","projects":[{"projectId":10003,"serviceDeskId":3,"portalId":3}]}}