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Jake Stross

Jake Stross

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titleDescription of the issue
Below is a screenshot of a booking clash with a billed shift 
  1. Compare the Job you are trying to book with the shifts that are clashing and identify which shift in particular is causing the clash 


A user is trying to book job 1940511 but as you can see below it has clashed with 1940395 because of overlapping times.

In this example Job 1940511 Mon 29/08/22 00:00-10:00  is clashing against Job 1940395 29/08 09:00 - 09:00 .

As you can see the shift on 1940511 ends at 10:00 and the shift on 1940395 starts at 9:00, this will cause a clash because the shifts overlap.

  1.  


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titleResolution - How was it resolved?
  • To resolve a clash the trust will need to change the shift times or remove the shift entirely,


  • In the example above the Trust would edit the end time of job 1940511 from 10:00 to 8:30.


  • Once changes have been made the Agency can then reconfirm the job you are trying to book.


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