Versions Compared

Version Old Version 3 New Version 4
Changes made by

Jake Stross

Jake Stross

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Panel
borderColor#50AE4B
titleColor#ffffff
titleBGColor#50AE4B
titleDescription of the issueStep by Step, How to resolve

How To Resolve A Booking Clash

  1. Compare the Job you are trying to book with the shifts that are clashing and identify which shift in particular is causing the clash shifts are causing the clash (make a note of these)


      2. The trust needs to edit/remove the shift you are trying to book according to the times of the clashing shift. (see example below)


      3. The Agency can then reconfirm the job you are trying to book as the clash has been cleared.



Panel
borderColor#50AE4B
titleColor#ffffff
titleBGColor#50AE4B
titleExample for insight

Example Booking Clash


A user is trying to book job 1940511 but as you can see below it has clashed with 1940395 because of overlapping times.

In this example Job 1940511 Mon 29/08/22 00:00-10:00  is clashing against Job 1940395 29/08 09:00 - 09:00 .

As you can see the shift on 1940511 ends at 10:00 and the shift on 1940395 starts at 9:00, this will cause a clash because the shifts overlap.

  1.  
Panel
borderColor#50AE4B
titleColor#ffffff
titleBGColor#50AE4B
titleResolution - How was it resolved?



  • To resolve a  To resolve this clash the trust will need to change the shift times or remove the shift entirely,


  • In the example above the Trust would edit the end time of job 1940511 from 10:00 to 8:30.


  • Once changes have been made the Agency can then reconfirm the job you are trying to book.



Info
titleAdditional Info


...