Page Comparison

Method 1

If the booking you're clashing with has the status of:

• Booked
• Claimed
• Authorised
• Unsubmitted 
• Billed
• Disputed
• Unclaimed
• No impact

You will be able to perform this fix.

To allow the booking to go through we will need to edit the shifts of the job you are trying to book so it does not clash with the clashing job.

1. Make sure you have 2 LMS tabs open, one for the candidate screen and one for the timesheet screen. It would also be helpful to have a screenshot of the error so you are aware of what shifts were clashing.
   
   
   1. In the timesheet screen please find the shifts your job is booking you are clashing with. This help you see what the original times are, which will help you when fixing the issue
      
      
      
   2. In the candidate screen make sure you have the candidate and your job paired. Once they are paired go to activity and press on "edit job".
      
      
      
2. When inside the job, go through each of the clashing shifts and compare the times. You should notice some of the times overlap. Simply remove any blocks that are colliding with the clashing job. The missing hours can be re-added onto the booking in the claiming process.
   1. If the overlap takes over the majority of your shift, feel free to move the shifts to a different time.
      
3. Once you are done, please go to the book tab in the job and (re-)book the candidate. If no error message appears it means you have resolved your booking clash
   1. If you are still receiving a booking clash it means there is still a shift in your rota that overlaps the clashing job.
      

Method 3

There are scenarios when the job you are trying to book is clashing with other jobs bookings that do not have the same shifts in the book tab. For example:

If the job booking you're clashing with has the status of:

• Booked
• Claimed
• Authorised
• Unsubmitted 
• Billed
• Disputed
• Unclaimed
• No impact

You will be able to perform this fix.

This issue will be caused by the rota in both of the jobs. The system compares the job rotas from one job to another. Because of this the system is behaving correctly and is picking these jobs has a clash.

1. Go to the job you are trying to book and press on "edit job"