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Aiden Brennan

Aiden Brennan

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titleResolution - Changing your job

Method 1

If the job you're clashing with has the status of:

  • Booked
  • Claimed
  • Authorised
  • Unsubmitted 
  • Billed
  • Disputed
  • Unclaimed
  • No impact


You will be able to perform this fix.


To allow the job to go through we will need to edit the shifts of the job you are trying to book so it does not clash with the clashing job.


  1. Make sure you have 2 LMS tabs open, one for the candidate screen and one for the timesheet screen. It would also be helpful to have a screenshot of the error so you are aware of what shifts were clashing.

    1. In the timesheet screen please find the shifts your job is clashing with. This help you see what the original times are which will help you when fixing the issue


    2. In the candidate screen make sure you have the candidate and your job paired. Once they are paired go inside of the edit job.


  2. When inside the job, go through each of the clashing shifts and compare the times. You should notice some of the times overlap. Simply remove any blocks that are colliding with the clashing job.
    1. If the overlapp takes over the majority of your shift, feel free to move the shifts to a different time.

  3. Once you are done, please go to the book tab in the job and (re-)book the candidate. If you have no error message appears it means you have resolved your booking clash
    1. If you are still receiving a booking clash it means there is still a shift in your rota that overlaps the clashing job.


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titleResolution - Changing your the clashing job

Method 2

If the job you're clashing with has the status of:

  • Booked
  • Unsubmitted 
  • Disputed
  • Unclaimed
  • No impact


You will be able to perform this fix.


To allow the job to go through we will need to edit the shifts of the clashing job so it does not clash with your job.


  1. Make sure you have 2 LMS tabs open with both of them being the candidates page.
    1. Make sure your first tab is on the job you are trying to book
    2. Have your second tab on the job that is clashing
  2. When inside the jobs compare both of rotas and try to identify what shifts are overlapping and removing the overlapping shifts from your clashing job.

  3. Once you are done, please go to the book tab of the clashing job and (re-)book the candidate. If no error message appears it means you have resolved your booking clash


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titleResolution - Clashing with a shift the candidate is not working

Method 3


There are scenarios when the job you are trying to book is clashing with other jobs that do not have the same shifts in the book tab. For example:
Image Added


If the job you're clashing with has the status of:

  • Booked
  • Unsubmitted 
  • Disputed
  • Unclaimed
  • No impact


You will be able to perform this fix.


This issue will be caused by the rota in both of the jobs. The system compares the job rotas from one job to another. Because of this the system is behaving correctly and is picking these jobs has a clash.


  1. Go to the job you are trying to book and press on "edit job"


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titleExample

Below is an example of a booking clash with the status is "billed" and I am using method 1


To resolve this we would need to remove the shifts that are clashing with 1016871


When comparing these jobs you can see the times that are causing the issue are the 14,15,16 and 17. 



Simply remove the 14 and 15 and re-confirm the job.



Info
titleAdditional Info

Note:  When using the timesheet screen, please be aware the system will not look at the claimed times and will instead look at the booked times. Please hover any blue text to view the booked times


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