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Aiden Brennan

Aiden Brennan

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titleResolution - Changing your job

Method 1

If the job you're clashing with has the status of:

  • Booked
  • Claimed
  • Authorised
  • Unsubmitted 
  • Billed
  • Disputed
  • Unclaimed
  • No impact


You will be able to perform this fix.


To allow the job to go through we will need to edit the shifts of the job you are trying to book so it does not clash with the clashing job.


  1. Make sure you have 2 LMS tabs open, one for the candidate screen and one for the timesheet screen. It would also be helpful to have a screenshot of the error so you are aware of what shifts were clashing.

    1. In the timesheet screen please find the shifts your job is clashing with. This help you see what the original times are which will help you when fixing the issue
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    2. In the candidate screen make sure you have the candidate and your job paired. Once they are paired go inside of the edit job.
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  2. When inside the job, go through each of the clashing shifts and compare the times. You should notice some of the times overlap. Simply remove any blocks that are colliding with the clashing job.
    1. If the overlapp takes over the majority of your shift, feel free to move the shifts to a different time.

  3. When you feel like this should be fixed, please go to the book tab in the job and (re-)book the candidate. If you have no error message appears it means you have resolved your booking clash



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titleExample

Below is an example of a booking clash with the status being is "bookedbilled"

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To resolve this we would need to remove the shifts that are clashing with 1016871


When comparing these jobs you can see the blocks times that are causing the issue are the 14,15,16 and 1517. 

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Simply remove the 14 and 15 and re-confirm the jobImage Removed



Info
titleAdditional Info

Note:  When using the timesheet screen, please be aware the system will not look at the claimed times and will instead look at the booked times. Please hover any blue text to view the booked times


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